About Think Jam

Think Jam is a leading digital agency that specializes in growing high-profile fandoms, franchises, and IPs. We work with top global studios, entertainment brands, and creators to leverage social media and digital strategy to build, engage, and scale audiences across the most influential platforms. 

Our Social Intelligence department plays a critical role in launching and growing passionate communities by leveraging data and analytics to optimize content, drive engagement, and build long-term brand affinity. You’ll be at the forefront of driving social media growth for some of the world’s biggest fandoms and IPs, working in a fast-paced and collaborative environment.

Position Overview

We are seeking a highly analytical and passionate Senior Social Analyst to join our Social Intelligence team. This role will focus on social listening, analyzing performance across brand channels, and providing actionable insights that help shape fan-first content strategies. The ideal candidate will have a deep love for data, social media, and entertainment, with a strong understanding of how to translate numbers into impactful storytelling and engagement strategies.

Key Responsibilities

• Manage a team of analysts, providing training/mentorship, delegating responsibilities, and ensuring resourcing aligns with daily deliverables schedule. 
• Own the development and delivery of weekly, monthly, asset and campaign-based reports that highlight key insights, performance metrics, and actionable recommendations.
• Serve as the primary client stakeholder for reporting and strategic recommendations, presenting insights and guiding social media strategies that build and sustain fandoms.
• Lead social listening initiatives to track trends, audience sentiment, and fan conversations across social platforms.
• Oversee the analysis and optimization of content performance across owned brand channels, identifying opportunities to enhance reach, engagement, and fandom growth.
• Collaborate cross-functionally with internal departments - including creative, strategy, and creator - to ensure data-driven decision-making is at the core of campaign strategies.
• Serves as an in-house expert on platform algorithm changes and industry trends, advising clients and internal teams on best practices for engagement and growth.
• Support the creation and refinement of benchmarking and goal frameworks to measure Think Jam’s value to clients 

Required Skills & Experience

• 4+ years of experience in social media analytics, social listening, or related fields, with demonstrated experience in client-facing roles and team leadership.
• Expertise in social listening tools is a must (e.g., Sprinklr, Meltwater, BrandWatch, GWI) and social analytics platforms (e.g., Meta Insights, Twitter Analytics, YouTube Studio, TikTok Analytics, Google Analytics).
• A data-driven mindset with a proven ability to extract and communicate high-impact insights from complex data sets, tailoring recommendations for both internal stakeholders and external clients. 
• Experience managing multiple projects simultaneously, with strong organizational skills and attention to detail. 
• Ability to action real-time reporting needs during high-stake moments such as crises or major asset releases
• Passion for entertainment, fandom culture, and social media is a necessity, some experience in this area is preferred.
• Proficiency with Paid Ad Platforms such as Meta Ads, TikTok Ads and YouTube Ads is a plus.
• Ability to work autonomously while effectively leading both direct and indirect teams. 

What We Offer

• A dynamic and creative environment where data meets storytelling.
• The opportunity to work with top entertainment brands and franchises.
• A flexible, remote-first work culture
• Competitive salary and benefits package.
• A chance to shape the future of fandom-building through data-driven strategies.

If you’re passionate about entertainment, social media, and data, and you want to play a pivotal role in shaping how fandoms grow and thrive, we’d love to hear from you. 

Other Information

Think Jam is an equal opportunity employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age. We actively encourage people from all walks of life, including those from historically marginalized groups and non-traditional backgrounds to apply.

We strive to create a great environment and an opportunity to work with an excellent team of people. Our perks include:

• Health insurance package
• Parental leave package
• 15 vacation days; rising 1 per year up to 20 days
• 11 public holidays
• Sick time, plus time off for birthdays, cultural/religious holidays, voting, and charity work.
• 401K facility